For appointments, Clients must cancel their appointments at least 24 hours prior to the scheduled start time. If a cancellation is made after this 24-hour period, a fee of 50% of the total service cost will be charged. In the event of a no-show, where the client does not show up within 10 minutes of the appointment start time, a fee of 90% of the total service cost will be charged. We understand that unexpected circumstances can arise, but please be aware that late cancellations make it difficult for us to rebook our therapists.